Attendance to the Public
- Course
- Contents of the Training
- Shedule
Attendance to the Public is a course that strengthens the qualities of the pupils in what it says respect to the proper communication directed to the attendance.
Objectivs
Prepare and strengthen the pupils for the situations of contact with the public.
For Whom?
All the people (actual and future professionals of the commercial area);
Requirements
Minimum school studies;
Duration
20 hours
Price
200,00€
Exemption of VAT - n.º 53 of the Art. 9º Cod. of the IVA from 30/01/2003
If you liked this course, then we sugest:
1st. and 2nd. Sessions - The Communication
* Concept of Communication;
* Types of Communication;
* The Efficient Communication;
3rd. and 4th. Sessions - The Customer
* To know the customer;
* The Customer Always has Reason;
* Phases of the Relation with Customers;
* Typical errors in the Claims;
5th. and 6th. Sessions - The Motivation Human being
* Principles of the Motivation;
* Theories of Motivation;
7th. Session - Process of Attendance
* Types of Attendance;
* Phases of the Process of Attendance;
8th. to 10th. Session - The Personal Marketing
* Personal Cares;
* The Personal Image;
* The Label and Behaviour;
* Abilities of Communication;
